The client should provide thorough details and/or images of the design they are interested in, but Britt's Baking Company LLC does not make exact replicas. The client will receive a cake unique to them.
Do not make payment if your invoice is incorrect or you need to make changes to design, date, delivery address, etc.
Balance is due one week in advance for delivery orders unless stated otherwise on your invoice.
Balance is due two days before for pickup orders unless stated otherwise on your invoice.
For larger orders and custom cakes we require a 50% deposit. This deposit is non-refundable and non-transferrable.
The client is expected to clearly explain verbally or in writing what they expect from Britt's Baking Company LLC. If a client needs to change colors, flavors, or theme they should contact Britt's Baking Company LLC immediately. Changes cannot be made less than two weeks prior to their event date.
Britt's Baking Company LLC does not make replicas. Exact copies, colors, designs, images, etc. are not guaranteed. Do not place your order if you do not agree with Britt's Baking Company LLC having creative freedom with your order.
If the client makes a change that results in a higher order price they will be required to pay the additional fee within 24 hours to meet the new 50% deposit.
If the client makes changes that result in a lower amount order price their remaining balance will reflect the changes. Any changes that are made less than two weeks from the event date will result in no change of order price.
Return and Refund Policy
Deposits are non-refundable and non-transferable.
In the event the client wishes to cancel their order, the deposit will not be refunded.
Deposits cannot be applied to future dates.If the client wishes to reschedule they will be required to pay a new 50% deposit for the new date requested.
Refunds will ONLY be given if Britt's Baking Company LLC fails to produce the order in full.
Refunds will not be given should the client misunderstand, misinterpret, or fails to read the contract.
Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product.
Colors are not always exact. Britt's Baking Company LLC will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly.
If the client does not wish to accept the product upon delivery or pickup, there will be no refund given, unless the cake is completely damaged by Britt's Baking Company LLC.
If a refund is required, Britt's Baking Company LLC will refund the money within 14 business days after the event date.
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